playpk Privacy Policy

This Privacy Policy applies to all personal data processed by playpk in connection with the website at https://playpk.bet, any associated mobile experiences, and all services offered on the playpk platform including sports betting, casino gaming, live dealer products, the playpk VIP program, and customer support interactions. It applies regardless of the device or network you use to access playpk.

For the purposes of this Privacy Policy, playpk acts as the data controller — meaning we are the entity that determines the purposes and means of processing your personal data. When we engage third-party service providers to process data on our behalf (such as payment processors or KYC verification providers), those parties act as data processors under our instruction.

This policy is written in English and is intended primarily for English-speaking Pakistani users. In the event of any conflict between a translated version and this English version, the English version shall take precedence.

playpk collects personal data in several ways: information you provide directly to us, information generated automatically when you use the platform, and information we receive from verified third-party sources. The categories of data we collect are described below.

Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number provided when creating your playpk account.
• Identity verification (KYC) documents: Government-issued photo ID (e.g., Pakistani CNIC, passport), proof of address (e.g., utility bill, bank statement), and any supplementary documentation requested during enhanced due diligence checks.
• Payment information: Details of your preferred payment methods including JazzCash account references, EasyPaisa wallet details, bank account information (HBL, UBL, Meezan Bank), and cryptocurrency wallet addresses. Full payment credentials are handled by our PCI-DSS compliant processors and are not stored by playpk directly.
• Communications: Records of your conversations with playpk's customer support team via live chat, email, or any other support channel, including messages sent to [email protected].
• Responsible gaming information: Details of any self-exclusion requests, deposit limits, loss limits, or cooling-off periods you set via your account settings.

Information Collected Automatically

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, betting and gaming activity logs, session duration, click-stream data, search queries within the platform, and feature interaction records.
• Geolocation data: Approximate location derived from your IP address, used for compliance and fraud detection purposes.
• Cookie and tracking data: Data collected via cookies, pixels, and similar technologies as described in Section 06 of this policy.

Information from Third Parties

• Identity verification providers: Results and flags from KYC and AML screening services that playpk uses to verify the identity and background of players.
• Payment processors: Transaction confirmation, status, and reference data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our cryptocurrency payment gateway.
• Fraud prevention services: Risk scores, device fingerprint indicators, and velocity flags from third-party fraud detection tools integrated into the playpk platform.

playpk uses the personal data we collect for the following purposes. Each purpose is linked to a legal basis, which is explained in Section 04.

playpk processes your personal data on one or more of the following legal bases:

• Contractual necessity: Much of the data processing described in this policy is necessary for playpk to fulfil its contractual obligations to you under the Terms and Conditions. This includes account creation, payment processing, KYC verification, and customer support.
• Legal obligation: playpk is required by applicable anti-money laundering regulations, gaming licence conditions, and international financial compliance standards to collect, verify, and retain certain categories of personal data. This processing cannot be refused or withdrawn by the player without consequence for account operation.
• Legitimate interests: playpk relies on legitimate interests to process data for fraud prevention, platform security, responsible gaming monitoring, and internal analytics. In each case, we have assessed that our legitimate interest is not overridden by your privacy rights.
• Consent: Where playpk relies on your consent — primarily for marketing communications — you may withdraw that consent at any time by updating your preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

playpk does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our cryptocurrency gateway partners receive the minimum data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: playpk uses approved third-party services to verify player identities and screen against PEP and sanctions lists. These providers receive your identity documents and personal details for verification purposes only.
• Fraud prevention and risk management providers: Aggregated usage and device data may be shared with fraud detection services to protect the security and integrity of the playpk platform.
• Technology and infrastructure providers: Hosting, cloud infrastructure, and analytics providers who process data on playpk's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: playpk will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or our gaming licence obligations. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of playpk's business, player data may be transferred as part of that transaction. Affected players will be notified prior to any such transfer.

playpk uses cookies and similar tracking technologies (including pixels, local storage, and session identifiers) to operate the platform, remember your preferences, prevent fraud, and analyse usage patterns. The types of cookies we use are as follows:

You can manage your cookie preferences through the cookie consent banner displayed on your first visit to playpk, or by adjusting your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to use core playpk features including logging in and placing bets.

playpk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Our general retention periods are as follows:

• Active account data: Retained for the full duration of your playpk account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements applicable under our gaming licence.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of your last transaction or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Marketing preference records: Retained for three (3) years from the date of last consent update or until consent is withdrawn.
• Analytics and usage data: Aggregated and anonymised data may be retained indefinitely for internal research and platform improvement purposes.

When personal data is no longer required, playpk securely destroys or anonymises it in accordance with our internal data lifecycle management procedures.

playpk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes, but is not limited to, the following:

• TLS/SSL encryption for all data in transit between your device and playpk's servers.
• AES-256 encryption for sensitive data at rest within our databases and file storage systems.
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all playpk internal system access.
• Role-based access controls ensuring that playpk staff can only access player data that is relevant to their specific operational role.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security firms.
• Continuous monitoring and alerting systems for anomalous access patterns, brute-force attempts, and suspicious activity on player accounts.
• PCI-DSS compliant handling of payment card and banking data through certified third-party processors.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, playpk will notify affected players without undue delay in accordance with applicable breach notification obligations.

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by playpk:

To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request" and your full name and registered email address. playpk will respond within thirty (30) days of receiving a valid request. In complex cases, we may extend this period by a further thirty (30) days with prior notice.

playpk will not charge a fee for data rights requests unless they are manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request, providing written reasons.

playpk operates an absolute minimum age policy of twenty-one (21) years. The playpk platform is strictly intended for adult entertainment and is not directed at individuals under the age of 21 under any circumstances.

playpk does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the playpk registration and KYC process. Where playpk discovers or reasonably suspects that personal data belonging to a person under 21 has been collected — whether due to falsified registration information or any other reason — we will immediately suspend the account, delete the associated data, and report the matter to the relevant regulatory authority where required.

With your consent, playpk may send you marketing communications by email or SMS about new games, promotions, bonuses, PSL betting markets, VIP program updates, and other playpk offers that we believe may be of interest to you. We will only send marketing communications where you have opted in to receive them during registration or subsequently via your account settings.

You can withdraw your marketing consent and unsubscribe from all marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email from playpk.
• Updating your communication preferences in your playpk account settings.
• Sending a written unsubscribe request to [email protected].

Withdrawing marketing consent will not affect transactional and account-related communications, which playpk will continue to send as necessary for the operation of your account (for example, deposit confirmations, withdrawal notifications, and security alerts).

playpk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the features and services we offer. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to that data — playpk will provide you with at least fourteen (14) days' advance notice via your registered email address before the changes take effect. For non-material updates (such as clarifications of existing practices or minor structural edits), we may update the policy without individual notice.

Continued use of the playpk platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should stop using the playpk platform and close your account in accordance with the procedure set out in our Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way playpk processes your personal data, please contact us using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

Data Privacy Team — playpk
Email: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"

playpk aims to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests (Subject Access Requests, erasure requests, etc.), the response period is thirty (30) days as described in Section 09.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection or gaming regulatory authority in the jurisdiction applicable to your situation. playpk will cooperate fully with any such regulatory investigation.